Disaster strikes when you least expect it, so you'd better have a plan in place before things go wrong. We're hear to help with new technology and excellent fundamentals to help you protect your business from being caught unprepared.
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Let's face it, as systems grow in complexity, so also does the need to watch everything so that problems that do crop up are taken
care of quickly. Our remote monitoring system uses best of breed monitoring software to continuously monitor the hardware and
critical system components that you'll be running on.
Our technicians have instant access to a concise, easy to monitor system dashboard that instantly alerts them to problems on any remote system. Clear escalation procedures are in place to make sure that if a problem goes unnoticed on the dashboard, other means are used to alert us, using audible alarms, email and even text messages.
By having the software do the boring work of constantly checking systems, our technicians use their time to actively work on any problems that have occurred. No longer do they need to browse through systems to check on things, or worse, sit around waiting for you to call to tell us something is down. In most cases, the phone call that happens when there is a problem will be us calling you to let you know we're working on a problem that you may not even realize you have yet.
Below is a snapshot of a typical Management dashboard that is always up and running on the desktop of our technicians. This is just one quick view that is available, and from here, we get instant notification of a hardware component or software service that is having problems. We can also watch those things that aren't a problem yet, but could develop into one if not taken care of.
By watching things like disk space usage, memory usage and CPU utilization on critical servers, we're able to identify a system that is being overloaded or that just needs some house keeping. This approach, heading off problems before they mature represents a truly proactive approach to system support.
